According to the findings from a first-of-its-kind global survey, citizens across 23 countries are largely unsatisfied with their own governments’ responses to the COVID-19 pandemic, with Western governments faring worse than their Eastern counterparts.
Conducted jointly by Singapore’s leading social research agency Blackbox Research and international online panel specialist Toluna, the Toluna-Blackbox Index of Global Crisis Perceptions measured the sentiments of citizens from 23 countries towards their national COVID-19 crisis management efforts. This index is derived from an assessment of four key performance indicators: national political leadership, corporate leadership, community, and media.
David Black, Founder and CEO of Blackbox Research, said that the index scores reflect how “most countries are not performing up to their citizens’ expectations”.
Only 41% of Singapore respondents rate government’s response highly
The COVID-19 pandemic has brought public scrutiny to political leadership. Only 7 out of the 23 countries’ political leaders were rated highly for their crisis response by at least 50 per cent of its citizens. A ‘high’ response is defined as a score of 8 – 10 on a 10-point scale. In Singapore, 41 per cent of respondents rated the government’s response to COVID-19 highly, slightly higher than the global average of 40 per cent.
China topped the survey with 86 per cent of respondents rating their government’s response highly. Japan ranked last with only 5 per cent of respondents rating their government’s response highly.
Among Western countries, New Zealand was the only outlier with 67 per cent of respondents rating their government’s response highly.
Business community in Singapore rated most poorly
With a the onset of a deep global recession or even a depression an inevitability, business leaders are also in the spotlight for their crisis response. China (80 per cent) and Vietnam (64 per cent) are the only two countries with more than 50 per cent of their citizens rating their business community’s response highly. Conversely, France (10 per cent), Hong Kong (7 per cent), and Japan (6 per cent) were ranked at the bottom.
Among the four key performance indicators, business was the most poorly rated with only 25 per cent of respondents rating the business community’s response highly.
Blackbox Research and Toluna carried out an online nationally representative survey with 12,592 respondents across 23 countries, aged between 18 to 80. Quotas were applied for gender, age and socio-economic criteria, including education and household type, to ensure representative coverage. The survey was conducted between 3 April to 19 April.